Managing Escrow Transactions on PayChangu

PayChangu allows you to actively manage escrow transactions after they have been created. This helps both parties communicate clearly, track transaction progress, and resolve issues when necessary.

With escrow management tools, you can review transaction details, chat with the other party, and open disputes if challenges arise during the transaction process.

Steps to Manage an Escrow Transaction

Step 1: Open the Escrow Tab

• Log in to your PayChangu dashboard

• Navigate to Transfers

• Click on the Escrow tab

Here, you’ll see all transactions that were created using Escrow Protection.

Step 2: Locate the Transaction

Find the escrow transaction you want to manage.

Each transaction will display important details such as:

• Reference number

• Amount

• Date

• Status

• Recipient or sender details

Step 3: Click Manage

Select Manage on the transaction you want to review.

Inside the management view, you’ll be able to see:

• Full transaction details

• Escrow status

• Payment amount

• Transaction reference

• Activity history and updates

This gives both parties full visibility into the transaction process.

Step 4: Communicate Using the Chat Box

Within the escrow management page, there is a built-in chat box that allows both parties to communicate directly.

This can be used to:

• Discuss delivery updates

• Confirm completion of services

• Share important transaction information

• Resolve misunderstandings quickly

All communication remains linked to the escrow transaction for easy reference.

Step 5: Open a Dispute (If Necessary)

If resolving the issue becomes difficult, you can choose to Open a Dispute directly from the escrow management page.

This is useful when:

• Goods were not delivered

• Services were incomplete

• There is disagreement between both parties

• Communication has broken down

Once a dispute is opened, the escrow transaction remains protected while the issue is reviewed.

Step 6: Confirm Completion

Once the goods or services have been delivered successfully:

• Click Release Funds

After confirmation:

• The escrow status will update to completed

• Funds will be released to the recipient’s PayChangu balance

• The recipient can then withdraw or use the funds

Why Escrow Management Matters

• Encourages transparency between both parties

• Keeps transaction communication organized

• Helps reduce fraud and misunderstandings

• Provides additional protection for buyers and sellers