Onboarding & Compliance Requirements

We offer two types of PayChangu accounts: Unregistered Business Accounts and Registered Business Accounts:

1. Unregistered Business account

This is for individuals or small businesses that are not formally registered

Requirements:

• Full name

• Email address

• Phone number

• Valid identification document, such as a National ID (front and back) or Passport

This type of account is suitable if you are just starting out or operating informally.

2. Registered Business account

This is for businesses that are formally registered

Requirements:

• Business name

• Email address

• Valid identification documents for director/shareholder such as National ID (front and back) or Passport

• Certificate of incorporation or business registration certificate

• Articles and Memorandum of Association (for limited companies)

• Shareholding structure and contact details

• Tax identification (if applicable)

This account type is recommended for registered companies, organizations, NGOS as well as growing businesses.

What happens after I create my account?

Once you sign up, your account will be placed in test mode. To start accepting real payments, you need to:

• Log in to your dashboard

• Click Start Verification

• Submit the required documents

Your account will be reviewed and approved within 24 hrs before going live.

How long does verification take?

Account review and approval typically occurs within 24 hours prior to going live; however, this timeframe may exceed 24 hours depending on the business and the scope of required due diligence.

If additional information is required, you may be contacted by the team.